Tag Archives: social media

Reflections on a Blogging Journey

23 May

Most of this blog has been in correlation with a course on social media and journalism. Many prior attempts had been made at creating a blog in the past but not until the peer pressure of a class was upon me was I able to stick with it and really give the blog all I had to give. These past months have provided me with a great amount of blog insight that no amount of reading or advising of others had given me before. I consider this blog to still be in its early stages and the longevity of it may still be uncertain but the lessons taken from the experience will apply themselves both to the future of this blog and to other ventures.

You Can Never Do Too Much Prep

Obviously some platforms call for more prep than others (there is only so much thinking you can do on a 160 character message) but regardless of your target its important to take time to think, draft and revise what you’re going to write/say. In the case of a blog or a news article this can be days and days worth of work collecting resources and growing the content into something new and exciting.

Engagement Is Queen

The common wisdom is that content is king. If this is true than engagement definitely plays the part of the queen. The game might be over if you kill the content but you’ll be sorely hurt and recovery is hard if you lose your queen. Developing a social media persona isn’t about just writing lots of content, publishing links to it and waiting for people to read. The real objective is to create a platform in which the topics you write about can be discussed, where the ideas that you share gain traction and grow. The only way to have this happen is by engaging with other people in meaningful ways.

Its Important To Be Appropriate

Appropriateness on the internet is a little different than in person. The content of your media doesn’t need to be rated G by any means and in fact the internet is a very good medium for discussion topics that might not be accessible in print or regular television. The importance of appropriateness on the internet has to do with how you use the mediums. Standards are in place which make technology platforms work well for everyone, use hash-tags when you create a tweet, tag people in facebook posts if you mention their name, when writing an article please use meta-data. These small things are there so that everyone can access content in a level playing field without having to search for pages and pages.

Goals Matter

While the internet is full of people that are otherwise board and haven’t yet realized they can go outside, chances are most of them you’re interested in communicating with feel their time is valuable. It can be fun to be a chatty Cathy and share each and every tidbit that comes to mind but when doing this keep in mind why you’re publishing social media. If your goal is to having meaningful relationships with followers that result in an engaged community then it might be better to keep some thoughts private. There are lots of things worth sharing but not all of them help you in your goals.

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New Tricks for Facebook

29 Apr

Facebook can’t exactly be called an old dog (at 7 years and counting its younger than many of man’s best friends) but more and more talk has been conspiring about new uses for the social networking site. The flexibility of communication available on the software platform allow facebook to do many more things then its core functions. Applications are a given part of facebook, many a high school student or grandmother spend hours playing mafia wars or developing a virtual world on farmville. The key to a new trick is when you take the existing elements available and find totally new uses for it. In recent months a few interested proposals for new tricks for facebook have arisen.

Agile Management

There are many different styles of project management but my personal favorite is the agile way. Finding the perfect piece of software to handle agile project management is an ongoing mission of mine (right now I’m pretty happy with Assembla). I was excited to see someone suggest that facebook groups be used as a way of managing an agile project. Sure there are issues like code repositories (if you’re developing software) but for many projects facebook could be just as viable as basecamp.

News Reporting

Journalism is no longer a fringe use of facebook. The rise of fan pages like that of NPR’s have married the two nicely. The use of facebook as a news source is still a little less set in stone. Facebook, much like twitter, is crowd sourcing at its finest. Everyone publishes information about an event/story and then others connect to that item comment on it and share their perspectives. With some search skills and third party tools facebook has a lot of potential for journalists.

Politics

The 2008 Obama campaign reached out to young voters like never before. The use of facebook and social media at large was a significant change from prior campaigns and has now come to be accepted as a necessity for all politicians. Facebook allows politicians to connect with individuals in ways that are time sensitive, subject relevant and accountable. A great example of merging social media and politics is the fan page of Oakland Mayor, Jean Quan. Her facebook presence promoted fans to share relevant information about the issues prior to election and now that she’s mayor it serves as a sounding board for the community. Kind of like a 24/7 town hall meeting.

It’s Complicated…

28 Apr

Rarely do I feel like its a good idea for anyone with any hope of ever maintaining a relationship to broadcast their status as “It’s Complicated” but when it comes to myself and facebook that expression sums it up pretty well.

Facebook has gone from yet one more online account that I maintained simply for the sake of owning my favorite handle everywhere; to a slightly addictive tool I used to share baby pics with my Grandmother; then to another software platform in which to code  web apps; later it became a time leach to be conquered. Finally, with the help of some third parties, Facebook and I have come to an understanding.

With the help of yoono I publish quick thoughts and status updates to my friends and family on Facebook a couple times a day; I also use the small browser app to view a steady stream of updates from my newsfeed. I benefit from the access to my friends and family without Facebook consuming multiple hours of each day.

As ideal as our new arrangement may sound there are still rough spots in our relationship. Access to features like pages are all but non-existent in apps like yoono and I still get sucked into viewing all 400 photos of a wedding for a friend I haven’t had any meaningful interactions with for a decade more frequently then I’d like to admit.

It’s no where near perfect but the outlook for our relationship is stable, if complicated.

Top 10 Social Media Secrets

7 Apr

Social media can be a very useful tool for businesses, non-profits and individuals trying to spread news about any number of topics. Some people are born naturals with social media and seem to draw a crowd without even trying. For the rest of us here are some quick tips for making the most of social media.

Everything Is An Opportunity

Try to remember social media in your normal daily activities. View your life as a collection of learning experiences and share these with others. You’ll have a huge amount of content that you weren’t tapping into before. Your successes, failures and thoughts thorughout the day are all relevant (aren’t they to you?).

You Can’t be Everything to Everyone

If you try to cater to the broadest audience you won’t actually be an attractive content source for anyone. Figure out your specialty and stick with it. That doesn’t mean that you have to keep your content to only one topic all the time but make sure there is an obvious direction to your blog/tweets/etc…

Nothing Beats Good Search Skills

This may seem a little off topic but making your content easy to find is an important part of writing for the web. Search engines are becoming more and more intuitive and better at finding content based on native language use; however, you can help this process by understanding the basics of why keywords are important and using them appropriately. Do you remember how to use a card-catalog? If not take a library sciences class or at least read a little bit about it online. A solid understanding of old-school search techniques can do wonders for the proper use of keywords and search-ability of your content.

Make It Easy

If using social media is difficult then you’ll never do it. You can make things much much easier by simply being yourself. Finding your voice online can be as simple as finding your own voice. It takes a lot of energy to pretend to be an alter ego or fun and different persona – this might seem like a good idea but ultimately is just difficult.

Listen More Than You Talk

Ask questions of the community and they’ll tell  you what they want. Overall the best way to measure how you’re doing and what you should be doing differently is to listen to the community. You can do this by checking analytics but you can also be more personal about it. When you get praise – do more of what you were doing. When you get criticism – take it seriously and be introspective about what has been said.

This Is Real Life

Social media and the internet are no longer separate from “real life,” so don’t treat your social media connections like they are. Develop real relationships with people online, just like you would in real life and maintain these relationships accordingly.

Be Nice

Sure, you might get a big boost of hits and a giant following if you’re controversial, snarky and mean but that just isn’t a lasting method of relationship building. You don’t have to be syrupy sweet but be genuine and caring with your online content. Answer questions the way you would if you were talking to someone in person. People like to follow people that are kind.

There Is No Replacement For Creativity

One giant mistake that people make in social media is copying what others have done and expecting the same result. Its great to listen and observe the trends of the web but ultimately you have to be innovative to maintain true relevancy online.

Remember To Speak Up

Listening is important but don’t forget to publish your own thoughts and comments regularly. If you only retweet then no one will really know who you are. Don’t be afraid to voice your opinion, even when it goes against general wisdom, and speak up frequently. The internet is big and there will always be someone out there that what you say will ring true for.

There Is No Real Secret

All of the above items are great tips but the true secret is that when it comes to social media there is no replacement for hard work and consistency.

Can the Internet Produce Better Relationships?

1 Apr

As internet communication becomes a greater part of everyday living for more and more people the question is presented, “Are Online Relationships Better than Real Life Relationships?” While it may be very difficult if not impossible to measure the value of a relationship many hints can be found to help us. The biggest measure has to do with the way people feel about their relationships. After all, it is all about perception isn’t it?

There are two main premises for the idea that the internet may be creating better relationships among people than real life socializing alone has done in the past. One theory has to do with introversion, the other with relate-ability and population size. The reality is that both factors probably play a big part in the perception that relationships online are becoming more meaningful than those in real life to many people.

The idea of introverted and extroverted personalities has been made its way from psychology texts to mainstream vocabulary over the past 30 years. Its widely accepted that while introversion may be a great tool for genius creatives or studious academics, extroverted personalities are generally more valued in our business centered society. From the first list-serves to the boom of twitter internet communications have allowed introverts the ability to interact in a more comfortable environment. Relationships can be filtered to find potential friends with common interests, communications can be thought out and drafted in advance and judgement are made son the quality of content rather than external factors of any sort.

The vastness of the internet provides an almost endless number of people to connect with. For individuals that have a trait which separates them from everyone around them this vastness provides the opportunity to meet similar people. NPR recently ran a story about the role that internet communities are playing in the lives of people seeking social support for medical issues. I personally found sites like babycenter.com very helpful for feeling secure about the many many questions that come along with pregnancy.

While a very good case can be made for the quality and value of online relationships, other’s of course would argue that the internet and social media communications are decreasing the value of real life relationships. Its a wonderful thing to have ease of communication (via facebook, etc…) with family that is far away but does it damage the closeness of a relationship when you send pics online to local family rather than stopping by for a 15minute visit?

Susan Mernit on Social Media

25 Mar

Recently I had the chance to talk with Susan Mernit about the role of social media in journalism. Susan is a long time blogger and reporter who started the site OaklandLocal. In her words OaklandLocal is:

[A news site] centered on issues including environmental justice, food distribution,transportation, development & housing, and gender & identity, OaklandLocal aggregates information and news  from local non-profits and community organizations working on these topics within a range of Oakland neighborhoods. We are committed to diverse voices, reader engagement, deep issue coverage and local commentary.

Any reader that spends time on OaklandLocal will get a good taste of the diversity in stories that make up Oakland. The site does a great job of covering news from various neighborhoods and across a number of topics. When asked about the role that social media has had in finding stories, Susan explained that social networking like twitter and facebook have made it much easier to locate the stories that don’t get covered in the mainstream and national media. This approach to story finding means that OaklandLocal  provides a truly fresh and new perspective to the news, rather than just repeating the same stories as other news sources.

Another aspect discussed in detail with Susan was the separation of the personal and public aspects of social media. An avid user of twitter, facebook and scribe, Susan shared that she only uses a single account for both professional and personal interactions on each service. Susan mentioned that there are downsides to this approach and that frequently she has to be overly aware of her wording when reading an interesting article or posting about it because its easy for a simple post to appear as an endorsement from her and subsequently an endorsement from the site – when in actuality it was just an interesting article. The extra hassle isn’t a deterrent however; Susan, continues to post as herself and be honest about her opinions on a frequent basis via social media.

When asked about how much of an asset social media is to the reporting process, especially for a web based news site, I was surprised by her answer. Susan explained that she had been writing online since the early days of blogging and in the beginning there wasn’t the convenience of social media to find stories or develop community around them. She explained that in those early days her goals were still the same, find often over-looked stories and share them with the community, but she did so by talking to people and networking in real life. I followed up on this idea by asking if the types of input she received had changed since moving to more social media and online networking. Susan’s impression was that while there are more people available at any given point with social media, the total number of opinions and viewpoints seemed to be pretty similar as to when all of her information gathering happened outside the internet.

Honesty was really the backbone of the message Susan had to share. The principles and idea that journalists are people first and as people they can’t help but have opinions. She shared that in her own writing she doesn’t strive to be without any personal stance on an issue but rather to just present all possible sides to every story – allowing news to be more about openness, transparency and dialog rather than simply marketing itself as unbiased. This approach is what makes OaklandLocal a unique asset to the hyperlocal news community. The ability to come to seek out stories, share them with the community and then allow for open discussion to commence from there.

Business interview

25 Mar
We recently met up with Lise Delong of Cognitive Connections and talked about the role that journalism, marketing and the internet have played in the success of her small business. Lise has owned and operated small businesses for over 20 years in both Indiana and California.
BreannaDrew: What was your first use of promotional materials for your business?
LiseDeLong: CREATING A BROCHURE AND TAKING THEM AROUND TO OTHER BUISNESSES / DAYCARES/ AND DIRECT HOMES

BD: Do you think it was easier to promote a business then or now?
LD: MORE DIFFICULT THEN, I DIDNT KNOW AS MUCH AS I DO NOW AS A SEASONED BUISNESS OWNER, AND A DIFFERENT MARKET, IN A DIFFCULT AREA TO SUPPORT A PRIVATE SCHOOL.
BD: Has the internet been a benefit or detriment in promotion?
LD: ABSOULTELY A BENEFIT…

BD: What has your use of news been in your business growth? Press releases, interviews, articles, etc… has it been mostly positive and helpful or had mixed results?
LD:I FORTUNATELY NEVER HAD BAD PRESS IN A LOUD MARKET WITH THE SCHOOL, A FEW DISGRUNTLED PARENTS MIGHT TALK TO OTHER PARENTS BUT NEVER IN A FORMAL FORMAT.  THE FORMAL FORMATS WERE ALWAYS POSITIVE AND GOOD TO ME.
BD: Do you actively seek out a relationship with the press as a means of promoting your business?
LD: I DID THEN. IN THIS NEW BUSINESS I HAVE NOT.  MY MAIN REFERRAL SOURCES NOW TEND TO BE MEDICAL AND PSYCHOLOGICAL REFERRALS NOW
BD: How has facebook impacted the way you do business? Do you use facebook for personal and business use? How do you separate the two if you do?
LD: IN THE CURRENT BUSINESS I USE FACEBOOK.  I HAVE DELIBERATLY NOT SEPARATED PERSONAL AND BUSINESS BECAUSE IT MAKES ME LOOK MORE HUMAN TO PEOPLE (MIGHT BE GOOD MIGHT NOT BE) WE’LL SEE…